Sr. Network Engineer (IV) in Tampa, FL
There isn't much from the positive side of things other than it paid the bills. On the negative side however, I can go on for a while. The list is long and that is due to the lack of recognition for hard work from upper management. Not just direct managers and supervisors but we are talking about directors and VPs that walk around as if they are dictators and make no attempt at recognizing those on the bottom level doing all of the hard work. The level of corporate politics is off the charts and they have no shame in it. They like to segregate into the different companies since Spectrum is 3 in 1, and if you happened to be from the company that your upper management was from you got promoted and better opportunities of growth then other individuals way more qualified. If you want a place to work and retire, this is the place to go. If you want to grow and learn, stay as far away from them as possible, most higher level network engineers have no idea what their doing and the "design team" is a bunch of unknowledgeable individuals that either knew someone or where in the correct area code to get that position.
Video Repair Representative in Rochester, MN
If you want a very stressful job this is the job for you. The management and the way things have to do be done in my opinion is the worst part of the job. I could handle angry customers but the micromanaging got to be too much. They want this job to consume your whole entire life. I got threatened with disciplinary actions because I took 2 days off because I had a sick kid. The pay and benefits are great and like the only good part about the job but even the money wasn’t enough because the job will mentally drain you. The leads were super helpful if you needed help. I don’t know it was my first time working in a call center and if they all operate like Spectrum it is my last time for sure.
Antiquated thought process for doing work...must be in the office.Micromanage people...have pointless meetings just to check if people are working.Customer service is lacking.The culture is bad.Leadership is rude and does not care about people.
Level 4 In House Service Technician/Installer/ Customer Service in New York, NY
When it was time warner they hired from within no that its spectrum they hire from outside first before they advance the employees that already work for them. The system is messed up but instead of them taking accountability they blame you. The job is a scam they blame you the tech for everything no accountability and they want you to do things that are not apart of your job description. Like working through your lunch to meet the quota or working past your time off or giving customers your number so they can call you direct so you don't get repeats and customers call all times 12 am you bet ya no respect. If you're looking to be stuck in the same spot this is the job for you.
Technical Support/Customer Service in Austin, TX
Once the two week training is compelete and you learn the basic of the program, you have continous training through coaching and canceling calls which are monitored.