GEICO Employee Reviews
United States5,293 reviews
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Was told one thing in the first phone interview and an entirely different thing in the second. Inconsistency throughout the hiring process. Had no idea what I would be doing my first day. Was told I would pick up equipment and go home so was ill prepared my first day. After the first week they told us our schedules arent guaranteed and you need to bid on your shift after you become certified. Not good for people with families. Supervisors speak to you in a condescending manner if you dont immediately comply with requests or if you dont immediately understand something. V. Disorganized.
Wages and Benefits
Everything besides wages and benefits
Geico is a really great place to work so far. If you work hard, you will get raised accordingly each year. Profit sharing is a great benefit we look forward to each year. If your role requires you to be on the phone, you would more than likely be on the phones all day till you leave.
401k, healthcare, piad vacation, floating holiday, annual raises
Lots of work to do.
I worked in the salvage/total loss department. The hours for that department were the best by far in the company because they were only open 8am-9pm EST Monday- Friday. You had to start on an evening shift and hope to be moved up to an earlier one based on your numbers. I had high numbers, but shift change applications only happened 1-2 times per year, so I never got a shift change in the 2 years I worked there. I worked 1-9 and 11-7 during my 2 years which was much better than other departments. The coworkers were great. I liked my supervisors and managers.
Great coworkers, decent hours in total loss department
Low pay, little vacation time, very numbers oriented, it’s a call center
Management likes to promote those they are friendly and familiar as oppose to providing growth opportunities. Compensation and bonuses are fair and worth the effort.
I turned down two other job offers to work for this company. Based on the great advertising they sell in the beginning about the wonderful benefits working for this company. After you get in the door is when the nightmare begins. The training was lazy, confusing, and overwhelming leading up to working on the floor which is a disaster. I find that the company is ran basically by children who have no idea what management is. This company really needs to consider starting fresh with hiring qualified older management before their brand is ruined.
Benefits, time off
Short breaks, short lunches, micromanaged
Very stressful job for less then desirable pay. Management only cared about your metrics not you. Customers were always rude.I personally don't feel like it's worth it to be constantly berated for 17/hr . If you have a thick skin and enjoy a fast paced call center environment you might enjoy it.
This customer service job is very metric driven. Some are easier to achieve than others. Most days are easy and customers can be nice. You will speak with customers who will belittle you and call you names and that is just part of the job. The call volume is high with calls being back to back almost all the time. It is only slow during the early morning hours and late night hours. Management with justify the call volume by telling the employees that this is the busy season because x, y, z reason. When you achieve high metrics you are rewarded very well but are encouraged to do even better which can be draining. You will work a weekend day. It will either be on a permanent or 3 week rotation. If you get lucky to score a rotational weekend you will work 6 days in a row and will have 3 days off the following week. If you are wanting to use your vacation time you have to request the days off at least a month in advanced or there will be too many people who have already requested the day off.
Great Pay, Great Job Security, Great Benefits
No Work/Life Balance, Poor Management, Rude Customers
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If you don't mind being constantly micromanaged then this is the place for you! Pay is great, but the micromanaging does not make it worth it. They also have very little options for picking out a schedule. You only get Saturdays and Sundays off if you have a great numbers or are part of the higher ups.
I found it stressful constantly working to hit numbers but had a lot of support from supervisors. Feels like a family, coworkers passing by are always enthusiastic. Felt a bit micro-managed with supervisors meeting with you one on one every time you make a mistake, but I was still in the early learning process.
Good pay, extensive training, cool coworkers
Stressful job, short breaks, micro-management