Alorica Employee Reviews
United States13,474 reviews
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I loved this job . training gets a little boring but for the most part ,if you can pay attention and are tired of being on your feet i would recommend
Paid breaks, great management
Food places are kinda far for the break to only be 30min. Pay could be a lil better
Favoritism is very strong here the pay is awful and the scheduling is as well you pick one schedule and they'll give you the complete opposite. They don't work with you so if you have kids, class, or appointments that's just too bad. They'll give you incentives then try any lame excuse to not pay you and if you question it they'll give you an answer that doesnt even make sense. It's honestly garbage and the management is deplorable
Scheduling, management, everything
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This company does not stand behind its employees. Will hold a poor survey against you even though the feedback was specifically about another CSR's poor service and customer left positive feed back about you. If your call wasn't "perfect" they would give the write up to the last agent who spoke to the customer.
I took this job for two reasons. I was bored from retiring too early, and Alorica was the very first employer to call me back.I excelled at my job due to my diverse professional background. Honestly, as a contact agent I was hitting WAY below my weight class. I was "promoted" to the training department after only a few months and despite the increased responsibilities, no raise ever materialized, and the job title or classification never manifested despite continually changing, and renewed promises.One of my superiors in the training department was outright abusive to new hires and colleagues, including myself. They had no business in a leadership role. This individual was very close with the department head and thus had far too much slack cut for them. Employees broadly distrusted and disliked this person, and we were collectively puzzled as to how they were ever promoted.In spite of this I enjoyed the opportunity to help my students develop essential social skills. Everyone is in sales whether they realize it or not, likewise for customer service. Seeing people push through and become successful was deeply rewarding.The team leaders on the production floor were typically supportive and positive. The operations managers were understanding yet tough. If you bring an issue to them first, before allowing it to create problems, you will almost always get help finding a mutually beneficial solution. A mature, responsible employee is encouraged, and they will move mountains for you.The downside is the pay and upper management. Alorica is one of the lowest paying call centers.?-?more...
Decent people and culture.
NO raises. Lower end of the pay scale.
The managers are the worst. They make you not want to work there. They will not do their jobs then lie on you to higher management and make it seem like it is your fault. The pay was pretty decent if you get promoted which I did. But was eventually fired because of horrible management not doing their jobs. I had 3 different managers in the span of 8 months. Not worth the headache save your time please people.
Strict, horrible management
When I was in training I thought I wasn't going to be good at my job. When I graduated and started working I was great at my job. I got good surveys and was able to help people.
Sometimes a longer lunch break would be good
I have a work at home (WAH) position with Alorica. I work with some great teammates, and management within my department have been supportive and my biggest cheerleaders. The trainer is an amazing woman who will still help you even after you have left training. I have seen a lot of reviews on this platform referring to the training. The training is great here, people have to understand that we are given the tools to find most of the answers to our questions. There are some situations that are more challenging and require one to escalate to management. However, taking the tools we were given and using them as our nucleus will be most if the support we need.
Working at home, the customers I talk to, management, most importantly, my team mates.
Alorica is the worst place to work. The pay is low and the customers are rude. It's loud and noisy too. Stay away. Don't waist your time here. You will be stressed out all the time and there is no room for advancement
My coworkers were nice.
Decent place. They offer to work in other line groups sometimes if you don't make it into the 1 you originally applied for. Some line groups offer bonuses. The work "CAN" be easy and the schedule is steady. Sometimes you can feel like the people there aren't so genuine thought if you are a down to earth person but not bad place for employment
Since day one they made me feel like family. Managers are always there to help when you need them. Awesome coworkers. They do offer benefits. Paid time off. Many opportunities for advancement. It's a call center so if that's not your thing then you won't like it.
Benefits, opportunities for advancement, chill coworkers