Questions and Answers about Alorica

Communication is a plus when it comes to managing any team. Great communication and how you communicate to others helps a company succeed.

Conflict of interest

Signing off and going HOME.

The response to COVID at the El Paso West site was god-awful. Otherwise, as stated by many others around the US: TMs can be nice or awful slave drivers, upper management doesn’t care, high turnover rates, if you’re sick they still want you to come in on your death bed or if you’re about to pop while pregnant (don’t think they have maternity leave as I’ve seen several pregnant co-workers lament about having to return as soon as possible after giving birth). You are probably better than that, so don’t do it.

There is nothing flexible about this place. They write you up/fire you for getting sick. Whether you’re attendance record is spotless or not.

Urine Test

Taking back to back calls. Heavy multi-tasking and very stressful

Their medical and dental is horrible but their vision insurance is awesome

Working for Alorica.

You don’t get sick days. Even with a doctor’s note.
There are not only no paid holidays, there are actually no holidays off at all, period.
You accrue about 2 work days worth of PTO throughout the first year of working there, which is impossible to actually use because you don’t get that PTO up front, it’s earned in tiny increments throughout the year.
If you get sick and are out of the office, you get 1 point per day - 9 points and you are terminated. These points can also combine points from other ‘instances’(of which there are MANY) where for example: if you fail to keep your average call time under 29.5 minutes you get 1 point per week for “not meeting expectations.” Again, 9 points and you are terminated. If you turn it around, the points don’t drop off for 90 days.
I’ve said it before and I’ll say it again - Alorica does everything in it’s power to hire you, burn you out in 6 months so you leave or get terminated, then rotate in a new set of unsuspecting individuals to go through the same process. Rinse & repeat. This is their Modus Operandi.
Consider working anywhere but here.