Advance Financial
Happiness rating is 50 out of 100
3.9 out of 5 stars.
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Advance Financial Employee Reviews

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I Love working here really I do. I’ve Been here 3.5 yrs which for this amount of time the pay is good. Co workers are like family and now with the pandemic alot has changed kinda for the better. The owners are great people and really care about their employees which I have seen firsthand.
Pros
Pay, job security
Cons
Short lunches, department changes
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Alright job with managers that pick and choose what they will and won't allow without following core values and company policies. During covid-19 peak instead of prepping workers and giving them some type of relief or indication that roles would be going away, they waited until you drove to work and clocked in just to tell you to go home basically. Managers only care about themselves and not what they can do to help improve your role in the company
Pros
pay, benefits
Cons
management, time freedom, growth
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helped me learn a lot about receiving the best service to the customer all the time. Learn how to communication with my team and customers. Team work. Friends helping Friends.
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I have worked here almost 2 years, through covid and all. Even though the company let go of a lot of people, they tried to take care of everyone. We get huge bonuses like ever 3 months (usually over $1000) and great benefits. You get Holiday pay, PTO, paid sick time, paid volunteer time, and pto for your birthday. They are always very accommodating and make everything very fair.
Pros
Great pay, great benefits, easy, simple.
Cons
Set schedules can be hard to find
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Lots of changing parts. Systems incorporated without being tested which causes lots of confusion and alot of headaches. Also, changes in your location without lots of notice. Csr sometimes moved to different stores without proper notice.
Pros
Great pay, great culture
Cons
Difficult to promote, ever changing policies with no direction
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Love the benefits. The pressure is high to sell loans but the work atmosphere is nonetheless fun and engaging. Great management and culture. Before covid, it was easy to pick up overtime hours at other stores.
Pros
Lota of PTO (sick, holiday, vaca, birthday), full benefits for almost nothing out of pocket, culture, management
Cons
Covid caused company wide lay off, 80% of employees laid off, hours reduced, I am sure it is only temporary though, Selling high interest loans at the expense of customers can feel a bit wrong
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While the company does provide a service to people who may not be able to get money through a regular financial institution, the interest rates are outrageous. The image the owners of the company project is totally false. The are only interested in making money off of poor people
Pros
Paid volunteer time, good pay
Cons
Awful management
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If you like pushing high interest loans to low income families, this is a job for you. There if you sleep with or marry the regional manager, you too can be promoted. No one makes more than 18 dollars an hour. Hq is so much different. There aren't any lunch breaks and you must stand at all times. If you like to work overtime this is the spot for you. Good luck.
Pros
Overtime
Cons
Poor management, no pay increases
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Work-life balanceWork-life balance at Advance Financial is low.Pay & benefitsMy pay and benefits at Advance Financial are high.Job security and advancementIn terms of job security at Advance Financial, I think that there is none. Managers use retaliation tactics to push employees that they do not like out the door.ManagementIn general, managers at Advance Financial are not held to the same standard.CultureCollaboration with my colleagues at Advance Financial is difficult.OverallMy experience working at Advance Financial was overall terrible.
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I liked my schedule. Pay was fair. The benefits there were some good and some not even mediocre at least for my situation. I was one of the last ONCSR's standing I feel for those who ended up with no notice that they were going to be laid off. Even though I was told after the first round of layoffs that I and the other overnighter at the store would be ok and hold onto our jobs it wasn't long after that we were laid-off too...just after my shift I was told outside at the parking lot as I was headed to my car to not come back bc rest of overnighters were being let go. I think the company people did alright with trying to get us info and cashing out some benefits so I am thankful for that...I would like to get the job back as an overnighter there. It wasn't perfect but it wasn't horrible either.
Pros
Schedule for overnighters, pay was fair, and some of the benefits.
Cons
Some stuff but typical of many workplace environments unfortunately.
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The company likes to play off as "Friends Helping Friends" and all that jazz but its the complete opposite. If management doesn't like you its known. If you don't understand something the first time God help you depending on what type of person your supervisor is. They have this deal about "Being on Stage" but the people you saw making a scene the most where the supervisors and management. One of the big rules is no cell phone on the floor but at any given time you look at your pod manager they are sitting there on their phone playing games or texting instead of making sure their team doesn't need help. You are expected to be that creepy condescending fake nice all day, even during your lunch period otherwise everyone thinks you're mad and you're just trying to enjoy your lunch in silence. The company is kinda stuck back in like the 50's or 40's as far as dress code. Even how many earrings you wear are monitored, no tattoos, basically no form of expression unless you are just like them. Rules change and no one tells anyone until you get pulled in the back. They change the process to things but do not explain exactly why or what the new process is. The script they want you to say, even when answering questions about interest and payments, is not clear and the customer doesn't understand any of it half the time. Some questions you where even told to tell the customer to refer to the website. The team I was with was told the virus would not cause the company to lay off people and if it did they would give us fair warning. We didn't get a fair warning. We got phone calls saying?-?more...
Pros
Pay
Cons
Management doesn't know how to practice what it preaches, Company is NOT transparent what so ever about ANYTHING, Unrealistic goals, Favoritism, double standards.
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This is the worst job I’ve ever had. Training isn’t thorough. Pay isn’t fair. Schedules are hectic, I would work all three shifts in a week. Everyone at corporate is sleeping with each other, and you never get a break.
Pros
None
Cons
Everything
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It’s a job. It’s relatively easy. However, all employees were supposed to get raises over 4 months ago. Salaried employees have cut pay and hourly employees have cut hours even though the company brings in millions in profit each month. Ran by unprofessional a**holes. Only care about how much money they make and how much they can d*** over their workers without losing them. Seek employment elsewhere.
Pros
High pay, easy
Cons
Less than full time, will withhold pay, and terrible upper management.
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They suck! They knew for 3 months they were gonna fire a bunch of people and let us think our job was secure and then just fired half of the company in one day.
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Great company while i was there, unfortunately laid off due to covid. Fun atmosphere and good people to work with. Customers are mainly happy and professional.
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I waited before leaving this review. I wanted to make sure I left my emotions out of it. I worked for Advance Financial for almost 9 years. I started when we only had 26 stores and now we're at almost 110 locations. As with any job there were ups and downs. Overall I enjoyed my time at Advance Financial. I believe I grew as a person. I used this job to make myself debt free. I started as a CSR. I was once a Vault Supervisor, (like an Assistant Manager), I was a Branch Manager, a Trainer- I have trained over 30+ trainees, I was an Overnight CSR. I miss working here. I miss our customers. I miss my work family. I was unfortunately 1 of 400 permanently laid off due to Covid19. Now trying to figure out what's my next opportunity. #grateful & #blessed
Pros
Work Family, Pay, Customers, Opportunities for Advancement, 100% Company paid Health Insurance Premiums for individuals, 5% 401K Match, Work/Life Balance
Cons
Covid19
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Immediately during orientation, I got this somewhat eerie feeling that people were being TOO nice...almost as if they are hiding something. And I was right. They promised so many things and went back on all of them. The company used COVID-19 to try to bail themselves out of financial hardship due to excessive and unnecessary spending. Almost 900 out of 1400 employees were laid off with less than 24 hours notice. I was told I was lucky since I was one of the chosen few to stay. Then I learn that my hours were cut indefinitely and the pressure to sell those high interest loans just got to be too much. I wished they had gone ahead and laid me off when they let the others go. Glad I left.
Pros
Pay is decent
Cons
Poor leadership, takes advantage of customers
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There is no training for agents. They dont want anything in writing. Yet they get you on what they consider a compliance violation and things change frequen6and you often don't find out except in passing. If you have multie job offers consider the others first. If desperate take it untill something better comes along .
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This company prides itself on being the #1 workplace for recent graduates... I personally don't see how they earned that. They want to compare themselves to having as good of a service as Chick fil A. It is NOT Chick fil A. Not to mention, they truly believe that the service they provide is helping the community... It isn't! They are handing out loans! I am pretty sure that there is no way to sugarcoat a high interest loan that preys on the poor!
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The hardest part about working here isn't customer service. It's the smother the garbage with icing and shove it down their throats attitude you are forced to perform. By forced I mean literally scripted regurgitated garbage. So the hardest part becomes being a puppet and lying to the customer or smiling while you let them slip into ruin because you know the interest rate and customary fee is high and that it would be way easier to see how the fees are racking up daily or weekly or monthly if you could just show the customer, but all you have to provide them is a confusing bill receipt. By the time the customer begins to understand they are in the hole, it is too late and you've lost another one. The great news is you can just collect another poor soul like your job depends on it, because it does. Then you lie to the honest customers you care about who are paying five bucks every two weeks indefinitely while racking up two hundred in interest the same period, just so you don't allow their account to default... all the while in your heart you know this is wrong. The management and workplace culture is fake. Everyone is an actor in terrible performance of let's not place blame, but oh we cannot fix any of your problems because it's clearly a self issue and not anything that upper management can or should handle. Leaving this place was the best decision of my life. It will mess with your head and make you feel like an awful human being.
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This company cares nothing about it’s employees. It is all a hoax. They bait you in with lies and promises but overall you will get nothing. That’s if you work at a branch or store.
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